Shipping policy

We use Australia Post as our preferred service for all domestic shipping within Australia.

We offer FREE shipping on all orders over $150. This exclude artwork, And an express shipping flat rate fee of $15. Signature upon delivery is required as these items are valuable, and we want to make sure they are falling into the right hands. If you are not there to sign for your parcel, please check your tracking on fulfillment notice supplied, once your order has been sent. 

Please allow 24-48 hours processing time on all orders.

Expected delivery times

• Custome orders- Canvas or framed Usually allow 2-4 weeks for delivery.
• Original artworks-Allow up to 4-7 working days
• Original artworks with framing option-Allow up to 2-4 weeks

Missing or damaged goods

Once your order has been dispatched, you will receive a shipping confirmation email. This email will confirm shipping and provide you with the tracking details allowing you to check the status of your delivery. Please ensure you use a valid email address that you regularly check, as this is where all your correspondence will be sent.

If you feel that your parcel may be missing, please contact customer support, and we can lodge a missing parcel enquiry on your behalf with the shipping service. Generally, this can take between 7-10 working days.

If goods are damaged within transit, ruu.thelabel will not be held accountable. Please contact us so we can rectify this issue with Australia Post.